The services provided by Josh, Claire and the rest of the Hourglass team was next to none. The team went above and beyond to ensure I was comfortable throughout the entire application process. I specifically remembered an instance when I made a huge mistake on my application and something happened that I will never forget, this mistake could have cause me the opportunity of a lifetime. When I thought I had lost the opportunity, Josh, Claire and the rest of the Hourglass team worked twice as hard to ensure that the opportunity didn't fall through the cracks. During this phase Claire was up very late in the night's assisting me, when I say late a meant 1, 2 o'clock in the mornings. I felt like I was a part of the team, I felt like family. I was treated very noble, I was treated with respect, I was treated in the manner which all teachers dreamed of being treated, like a world changer.